Friday , July 29 2016
Update
Home >> Jobs & Vacancies >> Branch Manager (Category 4)(Retail) – Ntabankulu – Absa Group Limited

Branch Manager (Category 4)(Retail) – Ntabankulu – Absa Group Limited


-

00179085

Primary Location

:

ZA-Eastern Cape

Job Type

:

Permanent/Regular

Posting Range

:

19 Dec 2014

Ongoing

Description

The purpose of the role is to lead a Category 4 Retail branch in driving and delivering exceptional retail business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.

Key Responsibilities

  • Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch
  • Active involvement and accountability for making purchase or refund business decisions within set limits
  • Use own discretion to waive certain account opening or loan application credit criteria
  • Ensure compliance with operations risk and rigour requirements
  • Audit and conduct regular quality checks on all processes
  • Take ownership of the query or complaint resolution process
  • Undertake root cause analysis of Customer satisfaction measure results and create action plans
  • Ensure all customer contact points in the branch, including equipment are of the highest quality service standard
  • Drive the Sales Performance of the Branch
  • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
  • Ensure that merchandising materials are displayed in accordance with guidelines
  • Provide regular feedback on sales performance
  • Provide feedback on the performance or service delivery of external service providers to the RM and head office sourcing
  • Identify requirements for IT changes, create change requests and liaise with IT for implementation
  • Provide cover for Branch Managers at other outlets when required
  • Provide input into the Regional Leadership Forum (RLF) and Branch Leadership Forum (BLF) and strategic plan for Retail
  • Ensure satisfactory service delivery and equal distribution of workloads in the teams
  • Manage cost within approved budget
  • Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
  • Review and update the branch organisation structure and role profiles regularly
  • Ensure that Code of Good Practice (CoGP) targets are met for the branch
  • Perform people management functions, including but not limited to:

o workforce and recruitment demand planning


o recruitment

o talent management and succession planning

o mentoring and coaching

o management of discipline and grievances

o performance development

o reward and recognition management

o training and development

General

The appointment will be made in line with the Absa Employment Equity strategy

Essential/Basic Qualifications

  • A Full NQF level 5 or higher qualification, recognised by the Financial Services Board (FSB) for FAIS positions
  • Completed RE1 level 1 regulatory examinations, required by the FSB for all individuals in the Financial Services Sector
  • One year under supervision in a FAIS position completed
  • At least five years working experience in a retail bank
  • At least two years experience in supervising a department in a bank branch
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

Preferred Requirements

  • B Degree or higher qualification in Commerce, Banking or Business Administration
  • Retail bank work experience
  • One year experience in supervising a customer service or teller department in a bank
  • One year experience in supervising an administration/operations department in a bank branch
  • Two years experience in selling general banking products
  • Pass mark of 60% or higher for Accounting in Grade 12
  • Pass mark of 50% or higher for Mathematics and/or Economics and/or Business Studies in Grade 12
  • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status


About admin

13 comments

  1. I need to to thank you for this very good read!! I certainly loved every little bit of it. I have you saved as a favorite to look at new stuff you post…

  2. Write more, thats all I have to say. Literally, it
    seems as though you relied on the video to make your point.
    You obviously know what youre talking about, why
    waste your intelligence on just posting videos to your site when you could be giving us something informative to read?

    Check out my blog post … Complete Currency Trader (Carmon)

  3. Magnificent beat ! I would like to apprentice while you amend your website, how could i subscribe for a blog web site? The account helped me a acceptable deal. I had been tiny bit acquainted of this your broadcast provided bright clear concept

  4. Whats Taking place i’m new to this, I stumbled upon this I have discovered It absolutely helpful and it has aided me out loads. I am hoping to contribute & help different users like its aided me. Great job.

  5. I really like your kiollsos wordpress design, exactly where did you down load it from?

  6. fantastic issues altogether, you just gained a new reader. What could you recommend in regards to your publish that you just made some days ago? Any sure?

  7. Awesome write-up. I’m a normal visitor of your web site and appreciate you taking the time to maintain the nice site. I will be a regular visitor for a really long time.

  8. When an individual visits a site like Oranum for a psychic reading,
    when they concern the site they will certainly discover there
    are professionals in this area with differing background such as astrologers,
    tarot masters, clairvoyants, healers as well as numerous others.

    Feel free to surf to my site – km.0731jiaoyu.cn

  9. *And Im running from a standard users account with strict limitations, which I think may be the limiting factor, but Im running the cmd as the system I am currently working on.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>