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Branch Manager (Category 4)(Retail) – Ntabankulu – Absa Group Limited



Primary Location


ZA-Eastern Cape

Job Type



Posting Range


19 Dec 2014



The purpose of the role is to lead a Category 4 Retail branch in driving and delivering exceptional retail business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.

Key Responsibilities

  • Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch
  • Active involvement and accountability for making purchase or refund business decisions within set limits
  • Use own discretion to waive certain account opening or loan application credit criteria
  • Ensure compliance with operations risk and rigour requirements
  • Audit and conduct regular quality checks on all processes
  • Take ownership of the query or complaint resolution process
  • Undertake root cause analysis of Customer satisfaction measure results and create action plans
  • Ensure all customer contact points in the branch, including equipment are of the highest quality service standard
  • Drive the Sales Performance of the Branch
  • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
  • Ensure that merchandising materials are displayed in accordance with guidelines
  • Provide regular feedback on sales performance
  • Provide feedback on the performance or service delivery of external service providers to the RM and head office sourcing
  • Identify requirements for IT changes, create change requests and liaise with IT for implementation
  • Provide cover for Branch Managers at other outlets when required
  • Provide input into the Regional Leadership Forum (RLF) and Branch Leadership Forum (BLF) and strategic plan for Retail
  • Ensure satisfactory service delivery and equal distribution of workloads in the teams
  • Manage cost within approved budget
  • Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
  • Review and update the branch organisation structure and role profiles regularly
  • Ensure that Code of Good Practice (CoGP) targets are met for the branch
  • Perform people management functions, including but not limited to:

o workforce and recruitment demand planning

o recruitment

o talent management and succession planning

o mentoring and coaching

o management of discipline and grievances

o performance development

o reward and recognition management

o training and development


The appointment will be made in line with the Absa Employment Equity strategy

Essential/Basic Qualifications

  • A Full NQF level 5 or higher qualification, recognised by the Financial Services Board (FSB) for FAIS positions
  • Completed RE1 level 1 regulatory examinations, required by the FSB for all individuals in the Financial Services Sector
  • One year under supervision in a FAIS position completed
  • At least five years working experience in a retail bank
  • At least two years experience in supervising a department in a bank branch
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

Preferred Requirements

  • B Degree or higher qualification in Commerce, Banking or Business Administration
  • Retail bank work experience
  • One year experience in supervising a customer service or teller department in a bank
  • One year experience in supervising an administration/operations department in a bank branch
  • Two years experience in selling general banking products
  • Pass mark of 60% or higher for Accounting in Grade 12
  • Pass mark of 50% or higher for Mathematics and/or Economics and/or Business Studies in Grade 12
  • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

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